I Don't Have a Patient Portal. And I Probably Never Will

I don't have a patient portal. Probably never will.

This isn't an attempt at "information blocking," or intentional noncompliance, or a rebellious streak against the CURES act.

It's practical: I can't afford it.

I'm a small one-doc practice. My overhead is high, my profit margin is razor thin. In the sudden spike of COVID-19– and war-related inflation, my gas and office supply costs have gone up, but I'm in a field where I can't raise my own prices to compensate. The restaurants and grocery stores near me can, but I can't because of the way insurance works.

With that background, I don't have the money to set up a patient portal for people to be able to get their notes, test results, anything.

This isn't to say that I withhold things from patients. If they want a copy of my note, or their MRI report, or whatever, they're welcome to it. I'm happy to fax it to them, or put it in the mail, or have them come by and pick it up.

I have no desire to keep information from patients. I actually try to stay on top of it, calling them with test results within 24 hours of receiving them and arranging follow-ups quickly when needed.