Hate Your EHR? Was It a Big Mistake? Here's What to Do

Hate Your EHR? Was It a Big Mistake? Here's What to Do

; Ron Sterling, MBA

Disclosures

November 29, 2012

Editorial Collaboration

Medscape &

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Leslie Kane, MA: Hi. I'm Leslie Kane. I'm Executive Editor of Medscape Business of Medicine. By now most physicians are using electronic health records (EHRs), but there is a big problem: Many of them hate their EHRs. In a recent Medscape survey, more than 28% of users said they dislike their EHRs but feel stuck with them. What do you do if you are in that position? To give us some advice, we are here today with Ron Sterling, who is an EHR [or EMR, electronic medical record] expert from Silver Spring, Maryland, and author of Keys to EMR Success. Thanks so much for being here with us, Ron.

Ron Sterling, MBA: Thanks for inviting me, Leslie.

Ms. Kane: We have had feedback that many physicians have chosen an EHR and now they can't stand it. What leads to that situation?

Mr. Sterling:A number of issues can lead to that situation. They might not get the right product, for different reasons. For example, they might have outside influences who tell them to use a particular product. Another situation is that physicians are not completely engaged in the selection of the product. In some cases, people buy the right product but they are just not using it effectively.

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